Cancellation & Refund Policy
At RentalsRide, our mission is to provide reliable and affordable car rental services while upholding the highest standards of customer satisfaction. We understand that travel plans can change unexpectedly, which is why we’ve created a clear and customer-friendly cancellation and refund policy to support you at every step.
Rental Cancellations –
We allow flexible cancellation options for most bookings made on RentalsRide.com. If your rental plans change, you can cancel your reservation easily through our website or by contacting our support team. In many cases, cancellations made within the allowed window are eligible for a full refund. Please refer to your booking confirmation for specific cancellation terms.
Rebooking Assistance –
If you need to modify or reschedule your rental due to a change in plans, our customer service team is here to help. We’ll assist you in rebooking your rental based on availability and your preferred dates. Some changes may incur additional charges, depending on the vehicle class and rental provider's policies.
Refund Eligibility –
Refunds are processed based on the cancellation policy at the time of booking. If you cancel within the allowed refund window, you may be entitled to a full or partial refund. However, for last-minute cancellations or no-shows, refund eligibility is subject to the terms set by the rental provider.
We are committed to maintaining a transparent and fair refund process. Our team is always available to assist you and provide clarity on refund eligibility based on your rental agreement.
Refund Window –
In most cases, cancellations made at least 24 to 48 hours prior to the scheduled pickup time are eligible for a full refund. Late cancellations or those made outside the permitted window may be subject to cancellation fees as outlined by the rental provider.
Non-Refundable Rentals –
Certain discounted or promotional rentals may be non-refundable. We encourage all customers to review the rental terms and conditions before completing their booking to understand any restrictions that may apply.
Refund Processing –
Once a cancellation is confirmed and the rental provider approves the refund, we will begin processing it on your behalf. Refunds are typically processed within 7–14 business days, depending on your payment method and the policies of the rental partner.
For any questions related to cancellations, rebookings, or refunds, please don’t hesitate to contact our support team at info@rentalsride.com. We’re here to help make your rental experience smooth and stress-free.